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Cancellation Terms

    • You have one or more items you do not want to keep?
      You have the right to return the goods within 30 days after receipt of your order without giving reasons.
      Please note that we do not receive any confirmation of receipt. You will only receive an email from us once the return has been processed.
      Currently we require a processing time of 7-10 working days for returns.

      How to send a return:
      Your order should include a delivery note. On this you can register your return. Please note that this is not a return label.

      If no delivery note was included with your order, please note the following information on a piece of paper and enclose it with your return:
      - Name
      - Order number (PL.....)
      - the reason for the return, so that we know whether a replacement, exchange or refund is desired

      Send the return to:
      PURELEY Ltd
      Dudenstrasse 37-43
      68167 Mannheim

      Please note that we do not yet bear the costs for the return shipment at the moment and that your parcel must be sufficiently stamped.
      We also advise you to keep the postal receipt of your return, so that you have a proof if we do not receive your package.

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