We would like to thank you for your loyalty with our free customer loyalty program. You can earn LEI points for various activities, such as purchases, or by referring friends. As you earn LEI points, you can advance to different levels. Your accumulated LEI points can be redeemed for vouchers, for example.

Yes, your PURELEI Loyalty membership is free. Our program is an offer on our part to give back to our customers.

If you already have an account with us, you are automatically a PURELEI Loyalty Member. When you create a new account, you automatically agree to the terms and conditions of becoming a Loyalty Member.

• Approved: These LEI points can be redeemed directly.
• Pending: These LEI points must still be approved before you can redeem them. This mainly concerns orders and referrals (referring friends) and can take up to 14 days. If the status does not change, please contact customer service.
• Rejected: These LEI points will not be credited to you. This happens, for example, if you have canceled an order.

• If you fully cancel an order, your LEI points will be deducted accordingly.
• If an order is only partially canceled, you will receive your LEI points for the remaining items.
• If you paid with your LEI points and make a complete return, your LEI points will be credited back to you.
• If you return part of your order, we, unfortunately, cannot credit your LEI points for that portion.

In the checkout you have the possibility to redeem your LEI points independently and proactively for your purchase. You can determine the number of LEI points yourself from 1,000 LEI points. The LEI points will then be converted into a voucher.

Unfortunately, the combination of discount codes or coupons from PURELEI Loyalty is not possible.

Yes, unless you make another purchase within 365 days, your LEI points and PURELEI Loyalty status will expire. Don't worry, we will inform you before your LEI points expire.

Per day you can write a maximum of 3 reviews. It takes 1-2 days for your LEI points to be approved.